Privacy Policy

We collect information you give us directly, including:

• Contact details — your name, email address, phone number, and shipping/billing address when you join our waitlist or place an order.
• Order information — the products you buy, order value, and delivery details.
• Communications — messages you send us by email or through our contact channels.

We also automatically collect limited technical data (such as device and browser type) needed to operate the site and keep your shopping bag working.

• To process, fulfil, and deliver your orders.
• To manage our waitlist and notify you about drops and launches.
• To respond to your questions and provide customer support.
• To improve our products, site, and service, and to keep our store secure.

We use essential cookies to keep your shopping bag and preferences working as you browse. These are necessary for the site to function. If we introduce analytics or marketing cookies in future, we will update this policy and ask for your consent where required.

We do not sell your personal information. We share it only with trusted service providers who help us run the store, and only as needed to provide our service:

• Shopify — our e-commerce and payments platform, which processes orders and stores customer and order data on our behalf.
• Payment providers — to securely process payments. We never store your full card details.
• Shipping partners — to deliver your orders and provide tracking.
• Email providers — to send order and waitlist communications.

We may also disclose information where required by law or to protect our rights.

We keep your information for as long as needed to provide our service, fulfil orders, and meet legal, accounting, or reporting obligations. When it is no longer needed, we delete or anonymise it.

You may request access to, correction of, or deletion of the personal information we hold about you, and you can unsubscribe from marketing emails at any time using the link in those emails. To make a request, contact us at the address below and we will respond within a reasonable time.

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data against unauthorised access, loss, or misuse.

Our store is not directed at children under 18, and we do not knowingly collect their personal information.

We may update this policy from time to time. Material changes will be reflected here with a revised “last updated” date.

This policy is governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of competent jurisdiction in India.

For any privacy questions or requests, email us at help@dusk.co.